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Wednesday, March 24, 2004

It's our money, not theirs.

Bank of America used to be the snottiest bank on the face of the planet. Then, in the 1990's, they merged with NationsBank (who I banked with) and the resulting organization was pretty cool. Anytime I had problems, they were more than willing to work with me.

Here are two things that all banks should remember:

  1. It's our money, not theirs.
  2. The way they handle (or mishandle) our money affects the foundations of our lives.

I just deposited a good sized check. I was counting on that check. But because of a minor technicality, they yanked the deposit back out, without warning, without telling me, without any consideration of how that would affect my finances. For a reason that would have been very easy to solve if they had just CALLED ME. So I had to call them first thing this morning, and instead of the concern and understanding that I'd come to expect, I got the old snotty pre-merge Bank of America. They were unwilling to help and wouldn't even refund the fees, which I don't feel I deserved. They didn't give a shit about any problems they caused. It wasn't their concern, sorry.

So here I find myself in dire straights, thinking I had money in the bank, and now having to sweat it out until they get around to mailing the check back to me so that I can deposit it again. [Insert an insanely long list of your favorite cuss words here, repeated seven times each.]

Die, Bank of America. Die!

-.-.-.-

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